Community Support Worker

Job description

Community Case WorkerSalary: £28,755 Pro Rata

Location: Nottinghamshire – covering Mansfield, Newark, Chesterfield and Nottingham City

Contract: Permanent Full time

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support it's possible. We're looking for a dedicated Case Worker - someone with a rare mix of compassion, resilience, organisation and flexibility.

This is for the person who understands that rehabilitation isn't just about offering advice; it's about rolling up your sleeves and pro‐actively supporting someone on their journey.

About the RoleIn this role, you'll work in the community and probation sites, providing one-to-one support to a caseload of participants as they reintegrate into society, with a primary focus on supporting individuals into sustainable employment or helping them take meaningful steps toward work. You will play a pivotal role in driving referrals to the programme through your stakeholder engagement skills and building key relationships.

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life—including moving closer to or into sustainable work—the impact is truly life‐changing—for them and for you.

What You'll Be Doing

Relationship Building: Foster genuine, trusting, and non‐judgemental relationships with participants, creating a safe space for personal growth and progression toward employment.

Signposting: Refer and encourage participation with Ingeus' hub services and other suitable external support to aid rehabilitation and move individuals closer to sustainable work.

Action Planning: Formulate a detailed action plan identifying specific needs and barriers, outlining the support required to enable transition toward employment or work‐related goals.

1:1 and Group Interventions: See participants individually and in small groups where appropriate, delivering support that builds confidence, skills, and readiness for work.

Caseload Management: Manage multiple individuals, balancing needs while keeping up with all related admin, ensuring nothing falls through the cracks, progress is tracked, and movement toward employment outcomes is supported.

What We Are Looking For

Communication Skills: Ability to engage, motivate, persuade, and listen—building strong connections with participants and stakeholders while driving referrals to the programme.

Safeguarding Awareness: Ability to identify and respond to any safeguarding risks.

IT and Administrative Skills: Keeping meticulous records of every interaction to measure client progress, including steps taken toward employment and effective interventions.

Resilience: Ability to stay committed and support individuals on their journey toward long‐term change and employment, even when results take time.

Organisation: Manage own diary for effective time‐management; key to success.

Willingness to travel across the covered locations.

Requirements

Enhanced DBS check and HMPPS EL1 vetting.

Start date at least 6 weeks from point of job offer due to clearance time.

Benefits

25 days of annual leave plus bank holidays, with the option to trade for additional leave.

EAP Support programme available 24/7, including 6 free counselling sessions.

Private medical insurance and life assurance.

Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.

Eyecare vouchers to help with glasses or eye care.

Online Shopping discounts.

Cycle to Work scheme and travel season ticket loan.

Long service awards to celebrate your commitment.

Salary Finance offering financial education and advice.

Opportunity to purchase extra benefits like critical illness cover and dental insurance.

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Extra information

Status

Open

Education Level

Secondary School

Location

Nottingham

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English