Customer Support Team Lead — Data-Driven Coach

Job description

Goldman Sachs Group, Inc. In Birmingham is seeking an experienced contact centre team manager. This role involves leading and developing a team of 12-15 customer support agents while ensuring high-quality customer service and achieving performance metrics. The manager will coach agents, handle escalated customer inquiries, and implement strategies to enhance customer journeys. Ideal candidates will have experience in a contact centre, particularly in Financial Services, along with strong leadership and analytical skills.#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

26-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English