Patient Access Specialist - PART TIME

Job description

Company OverviewThank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end‐end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

Opportunity

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Position pays between $17.00 – $18.15 per hour based on experience.

On‐site role; must work at Bon Secours – Maryview Medical Center in Portsmouth, VA.

Job Responsibilities

Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and use a overlay tool while providing excellent customer service as measured by Press Ganey; operate telephone switchboard; adhere to policies; track Point of Service goals.

Use quality auditing and reporting systems to ensure account accuracy; conduct audits, assure all forms are completed accurately and timely; provide statistical data to leadership.

Pre‐register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other information; collect point of service collections and past‐due balances, including payment plan options.

Explain general consent for treatment forms, obtain necessary signatures and witnesses; distribute educational documents such as Medicare, Tricare, Observation Forms, MOON form, Consent forms, and all future service forms.

Review eligibility responses in insurance verification system; select applicable plan code; enter benefit data to support POS and billing processes for a clean claim rate.

Screen medical necessity with Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non‐payment; distribute ABN and other designated forms and pamphlets.

Experience We Love

1+ years of customer service experience.

Inquisitive, openness to innovation including AI to explore better processes and improve patient and client experiences.

Required Qualifications

High School Diploma/GED required.

CRCR certification required within 9 months of hire (Company paid).

Benefits

Associate Benefits – comprehensive package: healthcare, time off, retirement, and well‐being programs.

Culture – place where associates can do their best work and be their best selves; rooted in collaboration, growth, and innovation.

Growth – professional development; each associate earns a certification relevant to their field and receives tuition reimbursement.

Recognition – quarterly and annual incentive programs for employees who exceed expectations.

Equal Employment Opportunity StatementEnsemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other protected basis. Ensemble also prohibits harassment of applicants or employees based on any protected category.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay does not necessarily fall at the minimum or maximum of the role's range.

Employment Disclaimers – Ensemble

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Extra information

Status

Open

Education Level

Secondary School

Location

Cornholme

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English