Primary Care - Receptionist / Patient Healthcare Navigator

Job description

OverviewJob Title: Patient Health Care Navigator

Location: Camberwell

Hours of work: Full Time

Salary: £25396.80

Responsibilities

Provide a high-quality and efficient administration service with responsibility for inbound and outbound patient calls; be the first point of contact for all patients and visitors, ensuring a friendly and supportive environment at all times.

Provide an essential support function to the clinical and management teams to enable delivery of NHS Primary Medical Services, with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

Qualifications

Experience of clerical and administrative work

Clear thinking and an analytical approach

Able to work as part of a team to promote a good team spirit

Able to be sensitive and assertive as appropriate

Experience in a client facing/customer service position

Be motivated and able to work independently

Who we areWe are a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

Core values

Caring – Respect and compassion in everything we do

Inclusive – Empowering diverse voices and teamwork

Evolving – Driving continuous improvement and innovation

Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

We are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

25 days holiday plus bank holidays, plus an extra day off for your birthday

Excellent work-life balance

Clinical progression and training cost support

Full indemnity cover for all work undertaken

NHS Discount & Support Schemes

Employee Assistance Programme

Sick pay, enhanced maternity/paternity leave

Salary sacrifice schemes (electric car, cycle to work)

Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in health care.

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Profession type

Health / Medical

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English