Perl Programmer / Technical Support Assistant

Job description

Job Description

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Job Title?Perl Programmer / Technical Support AssistantCompany OverviewBB Online is an established ICANN-accredited domain registrar, trading in the UK since 1997. The company specialises in international domain name registration, portfolio management, and web hosting services, supporting customers from individuals to global organisations.OverviewWe are seeking a reliable and versatile Perl Programmer who can also provide first-line technical support and handle incoming customer calls. This role combines software development with customer-facing support duties, making it ideal for someone who enjoys both programming and helping users solve practical problems.Key ResponsibilitiesPerl Development•Develop, maintain, and support Perl-based applications and scripts•Troubleshoot and debug existing systems•Write clean, maintainable, and well-documented code•Integrate systems and automate routine processes•Perform software testing and implementation supportTechnical Support•Answer incoming support calls and emails•Provide first-line technical assistance to customers and staff•Diagnose and resolve common software and network issuesGeneral Duties•Communicate clearly with both technical and non-technical users•Prioritise workload effectively between development and support tasks•Work collaboratively with other team members•Maintain confidentiality and data security standardsRequired Skills and Experience•Experience programming in Perl•Familiarity with Linux/Unix environments•Good troubleshooting and problem-solving skills•Confident telephone manner and customer service skills•Ability to explain technical concepts in simple language•Strong organisational skills and attention to detail•Good written and verbal communication skillsDesirable Skills•Experience with shell scripting•Knowledge of web technologies (HTML, CSS, JavaScript)•Familiarity with Apache or web server administration•Understanding of networking basics•Exposure to domain registration technologies (DNS, WHOIS/RDAP, EPP, SSL/TLS, or registrar systems)Personal Qualities•Friendly and approachable•Patient and professional under pressure•Self-motivated and dependable•Willingness to learn and adapt•Able to multitask effectivelyReporting ToIT Manager / Technical DirectorSalary dependant upon experienceIdeal CandidateThe ideal candidate will be equally comfortable writing Perl scripts and speaking directly with users to resolve day-to-day technical issues. Xbpsjku They should enjoy a varied role that combines programming, support, and customer interaction.

Extra information

Status

Open

Education Level

Secondary School

Location

Luton

Type of Contract

Full-time jobs

Published at

26-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English