Credit Controller | Arrears Recovery & Customer Support

Job description

Summary of Key Purpose

Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date

Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact

Ensure prompt query resolution to facilitate payment

Demonstrate regulatory compliance to deliver good customer outcomes

Responsibilities

Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

Dealing with/solving queries on invoices with both internal departments and external customers

Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options

Deliver a high level of customer service

Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit

Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)

Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

Skills & Experience

Previous experience managing customers in financial difficulty/collections and or credit control

Excellent communication skills: written, verbal, report writing and presenting

Excellent time management, planning and organisational skills

Self‐motivated

Proven experience of working under pressure within a process‐driven role focused on daily KPI's

Evidence of sharing own experience and expertise

Sound judgement and commercial awareness

Strong background of delivering excellent customer service

Competent user of Microsoft Office suite of applications e.g. Excel, Word

What We OfferSalary range between £27,030 - £29,000 dependant on experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing: Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.

Time Off & Work‐Life Balance: 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).

Workplace & On‐Site Facilities: Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

We encourage applications from all backgrounds – we are committed to building a diverse, inclusive, enjoyable and authentic workplace.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bristol

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English