People Administrator - HR Helpdesk & Onboarding

Job description

About the RoleAre you an experienced administrator looking to advance your career in the field of HR? Would you like to work for an organisation that makes a positive difference for communities and improves lives across the UK? If yes, it would be a pleasure to work with you as a key member of our People Helpdesk. As a People Administrator, you will be supporting all our colleagues across the UK with queries covering the whole employee lifecycle. It is a great opportunity to broaden your existing HR skills or use your admin experience in an exciting and challenging new discipline where your development will be encouraged and supported. The People Helpdesk plays an essential role in providing an efficient and high-quality administration service, building and maintaining positive relationships with internal and external stakeholders. We are looking for someone with compassion, who understands the importance of inclusion, and can be adaptable, innovative and ambitious as we support the organisation to deliver on our missions.

Responsibilities

Provide high quality, comprehensive administrative support across the employee lifecycle, including recruitment, on-boarding, off-boarding, reward, absence management, and any changes to terms and conditions.

Manage high volumes of work, maintaining quality and accuracy while meeting competing deadlines.

Develop valuable relationships across the organisation and externally to aid a proactive service for stakeholders.

Update and manage our HR management systems, ensuring data integrity and compliance with data protection legislation.

Support the wider People Team with minute taking for meetings and employee relations cases, ensuring accuracy and confidentiality.

Be proactive, willing to challenge and have the confidence to identify and recommend changes and improvements.

Qualifications

Strong administrative experience, attention to detail, well organised and able to work on own initiative.

Proven ability to effectively manage own workload, multiple tasks and projects.

Excellent teamwork, strong communication skills and ability to build effective stakeholder relationships at all levels.

High IT literacy, with the ability to operate computerised database systems and experience in the use of Microsoft Office Software (Teams, Word, Excel and Outlook).

Proven ability to accurately record meeting discussions and produce clear, concise minutes.

Demonstrate excellent communication skills and be comfortable using your own initiative.

Desirable Criteria

Experience of providing administration support in an HR environment.

Experience of using HR management systems, preferably Itrent.

Ability to handle confidential information with discretion; demonstrates integrity and ensures compliance with GDPR.

Equity, Diversity and InclusionCommunities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That's why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio‐economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment (this can be related to a physical and mental health condition).

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English