Brand Ambassador / Trainer

Job description

ZAGG Inc is a global leader in accessories and technologies that empower mobile lifestyles. The Company has an award-winning product portfolio that includes screen protection, mobile keyboards, power management solutions and social tech sold under the ZAGG, mophie, and InvisibleShield brands.ZAGG operates its international business from Shannon, Ireland with additional offices in the United States, China and Hong Kong. ZAGG products are available globally at leading retailers including Apple, Curry's, 3Uk, Select, Best Buy, Verizon, AT&T and Amazon. For more information, please visit the company's websites at www.zagg.com and www.mophie.com and follow us on Facebook, Twitter and Instagram.ZAGG is an equal opportunities employer.Position Position Title: Brand Ambassador/ TrainerLocation: Midlands, UKReporting to: Regional Sales Director, UK & IrelandPosition Summary This position will be responsible for supporting sales across the UK region. The Brand Ambassador/Trainer will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our partners. Their primary focus is supporting retail performance in their assigned territory to achieve sales targets via store visits, trainings, events and technical support when required. You will be responsible for improving sell-through programme of work to merchandising compliance and developing a continuous improvement programme of work to deliver improved retail performance for each store.We are a global inclusive team and require someone to demonstrate a positive attitude when faced with change, working with your teammates and with our partners.Key Responsibilities Provide onsite support to retail employees and distributor partners where neededDevelop and maintain a strong technical understanding of our products and services, as well as the competitive landscapeEstablish productive, professional relationships with all retail employees within your assigned territoryImprove retail employee's knowledge of all ZAGG products on an ongoing basis to support retail performance improvement at store levelAudit in-store merchandising compliance where neededConfirm marketing initiativesStock management. Monitor product inventory levels to ensure products are well-stocked and readily available for customersSchedule training with relevant store managers when requiredProactively source weekly retailer training opportunities at region, district and/or store levels to efficiently train all employees within your assigned territoryCompletion and submission of store visit reports on a regular basis via a field management applicationWork on own initiative to identify areas for potential process improvementProactively assess, clarify and validate customer needs on an ongoing basisProactively work with ZAGG team members and contact centre to assist with troubleshooting of any issues relating to productsIdentify and define corrective actions and follow up to resolve any issuesBe an effective link between Sales and other departments to help drive business forward75% travel requiredPerform additional duties as and when requiredPlease note that areas of responsibility may vary, change and/or develop dependent on the business requirements of ZAGG.The Ideal Candidate Will Have 2+ years of relevant experience is essentialHighly energetic and self-starterSales and target drivenTechnically competent, ideally having worked in an accessory sales environment previouslyEffective troubleshooting skills: you demonstrate strong root cause analysis skills and can quickly identify problems and solutionsMust be well organized and detail-orientedWork well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customersProfessional demeanour with excellent verbal & written communication skills and the ability to establish a professional, friendly and empathetic dialogue with customersClean driver's license is essential

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English