Graduate Onboarding Specialist

Job description

Manchester (Hybrid, up to 2 days WFH)

Responsibilities

Managing a pipeline of new customer onboards from sign-up through to full setup and handover to our Customer Success team

Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they are fully supported

Getting clients confident and excited about using Spectre's suite of products

Working collaboratively with the wider team to evolve and improve the onboarding process - your input will directly shape how we do things!

Qualifications

You will have proven customer-facing experience - whether that's retail, hospitality, or something else where you've built rapport with people

You are a clear, confident communicator, both written and verbal

You are organized and process-oriented. You will be managing a pipeline of onboards simultaneously, so staying on top of things is essential

You have a genuine curiosity about software and the tech space - Spectre has 6 products, so a genuine interest in how technology works is essential, and you can translate that complexity into clear, simple language for clients

You are a self-starter with ambition and drive

You are high-energy and enthusiastic - a large part of this role is getting customers excited about using our products!

Benefits

Hybrid working - you can work from home up to 2 days per week

Guilt-Free R&R - £1000 towards a holiday after your first year with the team (We'll even cover the tax!)

Joining a culture that supports your development and encourages growth

£500 yearly L&D budget for your career development

Your birthday on us - we pay, you stay away

\"Give something back\" - 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay

Mental health & well-being support via Health Assured

Regular well-being initiatives

Flexible working hours

Public transport season ticket loans

Paid menopause leave

Holiday buying scheme

Joining a new team in an exciting business with huge ambition

Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day.

A chance to work on cutting-edge technology

Comfortable, relaxed office space - office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off-sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme

Feel good about sustainability - we're a climate-positive company!

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

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Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English