Customer Services Officer

Job description

Selective Licensing Applications Officer

Location: Oxford (Hybrid Working)Pay: Up to £14.24 per hourHours: Part-time, 22 hours per weekContract: Agency contract with potential to convert to a Fixed Term Contract (up to 1 year)Start Date: Immediate

About the Role

Following government approval (Selective Licensing Scheme), all private rented homes in Oxford have required a licence since September 2022. With nearly half (49.3%) of homes in the city privately rented, this is a vital initiative to ensure landlords meet required safety and management standards.

We are now seeking a Selective Licensing Applications Officer to join our established and dynamic team responsible for delivering this important service to Oxford residents.

What You’ll Be Doing

This is a varied and fast-paced role where no two days are the same. Your responsibilities will include:

• Processing licence applications using detailed procedures and specialist systems
• Handling a high volume of customer enquiries via phone and email
• Providing excellent customer service to landlords, tenants, and stakeholders
• Accurately managing and inputting data
• Keeping up to date with changes in legislation and adapting processes accordingly

About You

We’re looking for someone who is:

• Enthusiastic, motivated, and proactive
• Detail-oriented with strong organisational skills
• Comfortable working in a fast-paced environment
• Quick to learn and able to retain complex information
• Experienced in delivering excellent customer service
• A strong communicator, both written and verbal
• A team player who enjoys working collaboratively

What We Offer

• Full training to support your development in the role
• Entry-level opportunity with clear progression pathways
• Access to a Career Grade Scheme, allowing movement to higher pay grades based on performance
• Hybrid working arrangements
• Opportunity to secure a longer-term contract with the Council

Why Join Us?

This is a fantastic opportunity to join a committed and supportive team, contribute to a high-impact public service, and build a career within local government. Your work will directly support the safety and quality of housing across Oxford.

Apply Now

If you have a keen eye for detail, a passion for customer service, and are ready to develop new skills in a rewarding environment, we would love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

Oxford

Type of Contract

Full-time jobs

Salary indication

Between £13.00 and £14.00 Per Hour

Published at

04-06-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English