Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London)

Job description

We have an exciting opportunity for a Customer Service Representative role for a capacity of 12 persons in a Financial Services company. The company is a worldwide crypto exchange platform that aspires to become the world's largest digital ecosystem and to accelerate crypto acceptance among the general public. The position is open for 6 persons at each shift from 8-5 pm and 2-11 pm.Job Requirements Some Hong Kong workplace experiences.Reading and writing in Mandarin are both required skills.A real interest in FinTech, as is past expertise with cryptocurrencies, blockchain, or foreign exchange.Knowledge of customer service software (preferably Zendesk or Salesforce).Working experience in a quickly growing, fast-paced start-up environment.A natural communicator and fast thinker who feels comfortable speaking with clients via call, live chats, and email.A person who is very driven, diligent, and careful.Capable of using effective questioning, problem‐solving, and grievance redressal techniques.Excited and energetic, with a "can‐do" approach.A social person who likes establishing client relationships and co‐workers.A sincere desire to give world‐class customer service.Capability to operate in a high‐pressure, results‐oriented setting.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

01-06-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English