Customer Success Lead

Job description

Customer Success Lead – B&I (Corporate Catering) | London (Hybrid)

One of the fastest-growing SaaS start-ups in Europe is scaling its UK presence - and they need a Customer Success Lead to help own it. They're digitalising the contract catering space across office canteens, school meal programmes, and university dining - with 600k+ end users and backing from a European VC.

This isn't a "manage tickets and check in quarterly" CS role - it's hands-on, strategic, and genuinely impactful.

What we're after:

✅ 5+ years in Customer Success or Account Management

✅ Experience in contract catering, food service, or adjacent sectors (B&I, education, or similar)

✅ Comfortable owning a portfolio end-to-end - retention, growth, the lot

✅ Confident managing senior stakeholders and building real partnerships

✅ Tech-savvy with a solid grasp of SaaS platforms

✅ Self-starter who thrives with ownership and minimal hand-holding

What's in it for you?

High-impact role with genuine scope to shape the UK CS function

International team with ambitious growth plans

Product with a real purpose - reducing food waste, improving canteen experiences

Room to grow as the UK business scales

Hybrid working from a London office

You'll own a portfolio of UK customers spanning corporate offices, schools, and universities - acting as their strategic partner, driving adoption, and making sure they're genuinely getting value from the platform. It's the kind of role where you're not just managing accounts, you're building long-term relationships with some of the most recognisable organisations in the country.

Interested or just want to know more? apply below

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

11-06-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English