Ecommerce Assistant

Job description

In this role, youll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity!

Key Responsibilities:

• Respond to customer enquiries via email, social media, and live chat
• Process returns, exchanges, and order updates
• Accurately pick and pack orders in a timely manner
• Maintain a friendly, brand-appropriate tone in all communications
• Ensure the workspace remains clean and organised
• Appear in social media content where required
• Provide product advice, troubleshoot issues, and ensure prompt, professional support

The Ideal Candidate Will Have

• A strong understanding of the online hair and beauty industry
• Strong knowledge of hair extensions and/or personal or professional experience with them
• Minimum of 2 years in a customer care or customer service role, primarily involving written communication (e.g. Email, ticketing systems, live chat).
• A proactive and positive attitude with excellent attention to detail
• Strong communication and organisational skills
• Confidence using computer systems
• The ability to work both independently and as part of a team
• A passion for beauty, hair, and delivering brilliant customer experiences

If this feels like the opportunity for you, then be sure to email a cover letter with your C.V. At the top of your cover letter write the word 'observant' in capital letters.

Extra information

Status

Closed

Education Level

Secondary School

Location

Cardiff County

Type of Contract

Full-time jobs

Salary indication

£24,000 Per Month

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English