Operations Manager

Job description

An established, growing hospitality group is looking for an experienced Operations Manager to support a portfolio of high-volume, people-led restaurants. This isn’t a polished, process-heavy business. It’s direct, hands-on, and expects someone who knows where to focus their time, when to step in, and when to let strong operators get on with it. The right person will earn respect quickly, not by title, but by how they operate.

The Role

• :Oversee a small group of established, high-performing restaurants, working closely with General Managers and Leadership
• .Build credibility with senior teams - providing support, challenge, and direction where neede
• dReview performance across sites, using P&L insight to identify gaps and drive improvemen
• tHold GMs to account in a constructive but direct way - ensuring standards, performance, and consistenc
• yStay close to the business - visible in sites, understanding how teams are really operating day-to-da
• yIdentify where support is needed across people, operations, and structure - and take actio
• nWork across HR, L&D and operations, ensuring teams are engaged, developed, and retaine
• dBring a balanced approach - knowing when to push, when to support, and when to step bac

k
The Perso

• n:A credible hospitality operator who has led at senior level and understands complex, high-volume environmen
• tsThis is essentially a people focused role – happy team, happy guest – you must live and breathe these valu
• esNaturally people-focused, but commercially aware - comfortable discussing performance, cost, and accountabili
• tySomeone GMs will respect - direct, fair, and able to have honest conversations when it matte
• rsAble to read a business quickly - spotting issues, understanding root causes, and acting on th
• emNot reliant on process or structure - comfortable operating in a business that isn’t overly corpora
• teStrong judgement - knows what to get involved in and what to leave alo
• neFocused on retention, team engagement, and building strong internal cultur
• esResilient and grounded - able to deal with strong personalities and navigate challenging conversatio

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

12-06-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English