Customer Service Advisor - French Speaking

Job description

Customer Service Advisor - Permanent role starting ASAP
Monday to Friday position- standard working hours
Speaking fluent French is a must due to the client you will be assigned to.

Your responsibilities will include :

• Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
• Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
• Preparing debit and credit notes, processing customer complaints and returns.
• Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
• Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
• Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.

• Proactively asking for and acting on customer feedback.

Your professional profile includes:

• Fluent French speaker
• Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
• High school education or GCSE (minimum level C equivalent) in English and Mathematics
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
• Excellent verbal and written communication skills
• 2 + years' experience in a similar customer focused role
• Excellent customer service experience
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration and customer skills
• Microsoft Office expertise
• Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

Apply today!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Extra information

Status

Open

Education Level

Secondary School

Location

Ashford

Type of Contract

Full-time jobs

Published at

20-06-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English