Account Manager

Job description

Company Description: www.makeitpersonal.io

Social: https://www.instagram.com/makeitpersonal_io/

Salary: A base salary of circa. £27K-£30K based on experience plus commission

For nearly two decades, Make It Personal has partnered with over 1,500 events worldwide to create over 3 million precision-engraved itabs. Our mission is to help people celebrate their achievements by transforming races into lasting memories through personalised post-race keepsakes. By immortalizing milestones and inspiring future pursuits, we play a part in memorable stories from around the globe. As we expand, we remain committed to innovation and crafting even more personalised mementos that connect deeply with our customers.

Role Description

We are seeking a full-time Account Manager to join our team on-site in the Greater Reading Area. The Account Manager will build and maintain strong relationships with clients, manage communication, and ensure the timely delivery of our personalised services. Responsibilities include engaging with clients to understand their needs, coordinating with internal teams, tracking project timelines, and solving any client challenges effectively. This role also involves evaluating client satisfaction and fostering long-term business growth through excellent service and support.

Travel: An exciting part of the role is occasionally travelling to running expos in the USA, UK and Europe to meet event partners and suppliers in the running eco system, plus the opportunity to participate in our partners’ events.

Qualifications

• Customer Relationship Management and Client Engagement skills
• Project Management and Organisational skills
• Strong Communication, Negotiation, and Interpersonal skills
• Problem-Solving and Critical Thinking abilities
• Proficiency in using CRM systems and other business tools
• Ability to work collaboratively within a team and across departments
• Previous experience in account management or a client-facing role is a plus

Extra information

Status

Open

Education Level

Secondary School

Location

Greater Reading Area

Type of Contract

Full-time jobs

Published at

14-06-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English