Customer Service Apprentice

Job description

Job Title:Customer Service Apprentice

Full time on the job training working with third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship.

You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branch's

Location: Truro

Hours: Full Time 40 hours Mon-Fri

Benefits:

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

The Role:

As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.

Main Duties

• Identify and exceed customer requirements
• Ensure all administrative tasks are completed daily
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
• Maintain a full understanding of retail rental procedures
• Consistently comply with the Switch process
• Answering phone calls and responding to emails

Skills, Experience, and Qualifications Required

• GCSE required in Math and English
• Communication skills
• Strong administrative skills
• Proficient computer skills

About us:

Switch is the largest privately owned leasing company in the UK with 85 locations nationwide.

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!

APPLY NOW and joinus!

Extra information

Status

Open

Education Level

Secondary School

Location

Threemilestone

Type of Contract

Full-time jobs

Published at

23-06-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English