After Sales Service Specialist

Job description

After Sales Service Specialist

Location

London, United Kingdom

Job Summary

We are looking for an After Sales Service Specialist to support our after-sales operations in the UK. The role will work closely with fleet customers, service partners, and headquarters technical teams to ensure high-quality service delivery, maximize vehicle uptime, and enhance customer satisfaction.

Key Responsibilities

* Provide after-sales support to fleet customers and service partners, coordinating resources to resolve vehicle service and maintenance issues.

* Monitor and follow up on service cases to ensure timely resolution and minimal vehicle downtime.

* Support the development, evaluation, and management of local service partners and contribute to the expansion of the service network.

* Deliver product and technical training to service partners as required.

* Collect and report field feedback, service issues, and quality concerns to support continuous product improvement.

* Support spare parts operations and other after-sales activities when needed.

* Build and maintain strong relationships with customers and key stakeholders.

* Provide on-site support across the UK and Switzerland as required.

Qualifications

* Degree or diploma in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.

* Minimum 3 years of experience in after-sales service, technical support, service operations, or fleet support within the automotive industry.

* Knowledge of vehicle systems and after-sales service processes; experience with electric vehicles is an advantage.

* Strong communication, coordination, and problem-solving skills.

* Customer-focused mindset with the ability to work independently.

* Fluent in English, both written and spoken. Chinese or Germany is a plus.

* Valid UK driving licence.

* Willingness to travel within the UK and Europe.

What We Offer

* Opportunity to join a fast-growing international autonomous driving company.

* Exposure to innovative electric vehicle technologies.

* A dynamic and entrepreneurial working environment.

* Career development opportunities within a growing European business.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

18-06-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English