Customer Service Coordinator

Bellshill, Scotland | Full-Time | Onsite
 

We are looking for a Service Coordinator to support our Industrial Refrigeration (IREF) division. You’ll play a key role in coordinating service operations, managing engineer schedules, and supporting customer delivery across maintenance, reactive, and project work.
 

What we offer
​

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  o Pension plan (up to 7% employer match)
  o Life assurance
  o Employee assistance program
  o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you’ll do:
 

• Coordinate engineer scheduling and manage utilisation
• Process timesheets and maintain planner systems
• Raise jobs (maintenance, quoted, and reactive works)
• Order parts and manage work-in-progress (WIP)
• Communicate with customers and obtain purchase orders
• Support invoicing, quotations, and KPI tracking
• Maintain training records and support compliance (EHS, FGAS)
 

What we’re looking for:
 

Must-Have:
• Strong organisational and prioritisation skills
• Customer-focused with excellent communication skills
• Ability to work independently in a fast-paced environment
• Proactive, positive, and team-oriented mindset
• Willingness to learn and adapt
 

Nice-to-Have:

• Experience in a similar service or engineering environment
• Technical knowledge or exposure to refrigeration systems
 

About Johnson Controls
 

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
 

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.
 

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