Presales Engineer - UK Applicants only

Pre-Sales & Customer Success Engineer (Broadcast / Video Production)

Remote (UK preferred) | Europe considered | Travel required (customer sites + trade shows)

QuickLink is looking for a hands-on, customer-facing engineer to support the full journey from pre-sales discovery & demos through onboarding, training, and long-term customer success. If you enjoy solving real-world production challenges and shaping end-to-end workflows, this role is for you.

What you’ll do

• Lead technical discovery, solution design, demos, and PoCs

• Support onboarding, deployment, training, and customer adoption

• Troubleshoot workflows across live production and remote contribution

• Work closely with Sales, Product, and Engineering to remove friction

• Travel to customer sites and support key trade shows (e.g., IBC)

What we’re looking for

• Experience in a technical customer role (Pre-Sales / Solutions / Field / Customer Success Engineer)

• Strong broadcast/live production workflow knowledge

• TriCaster experience (setup, configuration, production workflows, support)

• Solid IP/networking fundamentals (routing/switching basics, NAT/firewalls, QoS concepts)

• Confident communicator—able to run demos and explain workflows clearly

• Comfortable working remotely, with regular travel

Nice to have

• NDI, SRT, RTMP, WebRTC, ST 2110

• Streaming platforms / encoders / cloud video