IT Helpdesk Manager

Job description

Proximity Recruitment are searching for a for a talented Technical Support/Helpdesk Manager (£50,000 + Bonus + Benefits) to join one of the UK's fastest growing businesses in Northampton.

The role is 5 days a week in the offices and works closely with the SLT in a busy & important role for the organisation’s growth plans.

Responsibilities include:

• Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels.
• Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support.
• Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents, and during busy periods.
• Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders.
• Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures.
• Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management.
• Manage user onboarding, offboarding, account access, permissions, device configuration, and security-related administration.
• Provide oversight and support for CRM SaaS platforms.
• Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions.

If you have experience across IT helpdesks, managing people, SLAs and tickets with a desire to join a leading business and be a cornerstone to their growth & process, this could be a fantastic opportunity for you. Please don’t hesitate to apply for more details.

Extra information

Status

Open

Education Level

Secondary School

Location

Northampton

Type of Contract

Full-time jobs

Salary indication

Between £45,000 and £50,000 Per Month

Published at

25-06-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English