Internal Account Manager

Job description

Internal Account Manager – Tamworth
Working within the Key Account team, the Internal Account Manager will be responsible for proactively account managing several high‐profile clients. A strategic approach is integral to the role, developing and sustaining solid relationships with customers to ensure a high level of account management, developing opportunities, retaining business and ensuring the overall Customer Experience is to a high level.

Role and Responsibilities

Drive the customer contact strategy plan through Salesforce.com to protect and grow business from a portfolio of existing customers.

Retain, develop, and close sales deals over the phone.

Work with colleagues within the Key team to contribute to the strategic approach of the business.

Accurately forecast and deliver against revenue targets.

Focus on the effectiveness, efficiency, and quality of sales activity, not just the quantity.

Work closely with Customer Service and Customer Relations to ensure customers receive a best‐in‐class service and keep cancellations to a minimum.

Pass prospects/leads of the appropriate level to the relevant departments within the sales office when not school related.

Use the CRM system to effectively record, manage and develop opportunities.

Always look to improve the Sales Process and the way things are done.

Focus on the root cause of problems and help identify ways to solve them.

The right person will be an experienced telesales professional who thrives in a fast‐paced commercial environment and is relentless in their approach to winning and protecting revenue. They will be capable of working as a team in developing an account strategy to win, protect and grow Academy Trusts.

They will be outgoing and self‐motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with their TMs and the team to improve the way things are done.

Knowledge & Skills required

Excellent communicator

Builds rapport with customers easily

Commercially savvy, analytical thinker

Spots opportunities and capitalises on them

Demonstrates understanding of sales methodologies

IT savvy

Experience onboarding, protecting and growing named accounts to deliver against revenue targets

Demonstrates PHS core values with a proven track record in a sales account manager role, ideally in the industry

Experience using a CRM system, preferably SFDC, Microsoft Office suite

High energy and pace

Thrives in a demanding sales environment

High professional and personal standards

Decisive and resilient

Can challenge respectfully, constructively and effectively

Minimum employment 12 months

Benefits

Basic salary of £26,000.00, OTE £41,440.00

Pension scheme

Access to our Digital GP service for you and your family

Ongoing career and development opportunities

23 days annual leave plus bank holidays

Up to £1,000 savings at major high street stores and supermarkets with PHS Perks

Free parking

ILM accredited training offered

Holiday buy and sell scheme

Full training, support and opportunities to progress

We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

25-06-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English