Insurance Customer Service Advisor – Health Insurance

Job description

Location: Hybrid – London or Manchester office Salary: £25,000 – £28,000 per annum + performance bonuses Type: Full-time, permanent
Join a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.
Why work in health insurance? Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.
What you'll be doing: Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
Assisting customers with their health insurance applications, renewals, and account queries
Handling and resolving complaints in a professional and empathetic manner
Escalating complex or sensitive cases to the appropriate internal teams
Updating customer information and interactions accurately in the CRM system
What we're looking for: Previous customer service experience (insurance or healthcare background is a plus)
Strong communication skills – clear, compassionate, and confident
A problem-solver who thrives on delivering great service and building trust
Ambition to grow within the insurance or healthcare sector
What's in it for you? Competitive base salary (£25,000 – £28,000)
Quarterly performance-based bonuses
Hybrid working – flexibility to work from home and the London or Manchester office
Excellent training and career development pathways
Private medical insurance, pension scheme, and wellbeing support
A friendly, supportive team culture with regular social events and recognition
Ready to start a future-proof career in health insurance? Apply today and be part of a company that truly makes a difference in people's lives.
Get in touch with the team on 02085497212 or submit your CV using the link below

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Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Published at

25-06-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English