Insurance Customer Service Advisor – Motor Insurance

Job description

Location: Hybrid – London or Manchester office Salary: £25,000 – £28,000 per annum + performance bonuses Type: Full-time, permanent
Join a trusted name in motor insurance, helping drivers across the UK stay protected and supported through life's unexpected events. Our client is a well-established provider known for service excellence, innovation, and long-term stability. As vehicle ownership and road safety concerns continue to rise, this is a fantastic opportunity to build a secure, rewarding career in a critical area of insurance.
Why work in motor insurance? Motor insurance is essential—it's legally required and constantly evolving with the needs of today's drivers. In an unpredictable economy, this sector offers job security, professional development, and the satisfaction of helping customers when they need it most.
What you'll be doing: Responding to inbound calls and emails from customers regarding policy coverage, documents, and claims

Assisting policyholders with applications, renewals, and mid-term adjustments

Handling and resolving complaints with professionalism and empathy

Escalating complex cases (e.g., serious claims or disputes) to the appropriate team

Maintaining accurate, up-to-date customer records in the CRM system

What we're looking for: Previous customer service experience (insurance, automotive, or finance is a bonus)

Excellent communication skills – clear, friendly, and solution-focused

A confident problem-solver who enjoys delivering great customer experiences

Ambition to grow within the motor insurance or wider financial services sector

What's in it for you? Competitive base salary (£25,000 – £28,000)

Quarterly performance bonuses

Hybrid working – flexibility to work from home and the London or Manchester office

Structured training and clear career progression pathways

Private medical insurance, pension scheme, and employee wellbeing support

Friendly and inclusive team culture with regular events and recognition

Looking to build a future-proof career in a vital industry? Apply now and become part of a company that helps drivers feel safe, supported, and heard.
Get in touch with the team on 02085497212 or submit your CV using the link below

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Published at

25-06-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English