Meeting & Events Assistant

Job description

Windmill Village Hotel, Golf Club & Spa, CV5 9AL

To be a Meeting & Events Assistant, we want to see talent and passion so that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.

Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.

Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.

Key Tasks will involve:

Anticipate guest's needs, respond promptly, and create solutions to any issues that may arise.

Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.

Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.

Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.

Ensure that function rooms are prepared in line with customer's requirements.

Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.

Attain a working knowledge of the event/function taking place, together with the menu and wine list.

Collect food and beverages; serve to guests according to establishment procedures and standards.

Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.

Communicate and work effectively within a team to ensure every guest leaves with the desire to return.

Service meeting and event rooms to the required standards.

More importantly, you must enjoy what you do! have a great personality, be confident, and have a 'can do attitude' .

In return we offer:

Competitive room rates at our other hotels nationwide

Ongoing career development – apprenticeships, internal training and more

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Extra information

Status

Closed

Education Level

Secondary School

Location

Coventry

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English