Junior Service Designer - Contract

Job description

Junior Service Designer - Contract 2 Months, ASAP Start
We need a Contractor to join us as a Service Designer to provide support across two concurrent projects focused on EV services and EU market expansion.
Your Experience Direct experience with competitor analyses focusing on business analysis, service design, product or UX design
Some experience coordinating or running research projects
Experience contributing to design or research deliverables
Ability to analyse markets and services to make strategic recommendations
Nice to have Experience with collaboration tools like Figma or Miro
What You'll Be Doing Competitor & Market Analysis Conduct desk research into competitors, comparable services, and industry benchmarks
Review and document competitor service journeys, touchpoints, and value propositions
Support synthesis of findings into clear insights, themes, and opportunity areas
Create competitor comparisons, summaries, and simple visual artefacts
Support the creation of service design artefacts including journey maps, personas, and service blueprints
Help document research and analysis outputs in clear, structured, and visual formats
Support workshops or collaborative sessions where required
Competitor analysis summaries and comparisons
Research notes, synthesis outputs, and insight summaries
Service design artefacts supporting the project goals
Well‐documented materials suitable for handover or presentation
Research Support Assist in preparing research materials such as discussion guides, surveys, and recruitment documents
Support qualitative research activities (e.g. Interviews, usability testing, observations)
Help organise, analyse, and synthesise research data
About Toyota Connected Creating a better world through connected mobility for all. Toyota Connected is a new company designed to redefine the world's mobility experience. We are delivering customer‐focused products that aim to increase our access, convenience and, in some cases, fun!
There's been a lot of research showing how marginalised groups of people may not apply for jobs unless they meet all of the requirements. We also know that many UXers come from wide and wonderful backgrounds with different experiences - We value people who bring unique perspectives and add new knowledge to our team! You might not feel like you "tick all the boxes" but we sincerely hope you'll apply anyway because you could be exactly what we we're looking for!
Seniority level Mid‐Senior level
Employment type Contract
Job function Information Technology and Design
Industries IT Services and IT Consulting
Location London, England, United Kingdom

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English