Home Emergency Insurance Team Manager – Evenings

Job description

Home Emergency Insurance Team Manager – Evenings
Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Description
New Opportunity working as part of an amazing management team in Preston

As a Team Manager in Davies, you would be responsible for overseeing a team of insurance claim professionals who work to process claims efficiently, accurately, and in compliance with regulations. Your leadership, technical expertise, and excellent service delivery track record along with customer & cost focus will contribute to the success of the claims department and overall business strategy.

Please Note: This a rolling rota, up to 11.00pm, based in our office in Fulwood, Preston

What will your day look like:

Leading a team of 12-16 claim handlers: Providing guidance, training, and mentorship to team members; monitoring individual and team performance to ensure productivity and quality targets are met.

Overseeing the processing of insurance/emergency claims from start to finish; reviewing and approving complex or high-value claims; ensuring claims are handled in accordance with company policies and industry regulations.

Compiling and analysing data related to claims processing metrics; generating reports for management; making recommendations for process improvements based on data analysis.

Implementing quality assurance processes to minimise errors and inaccuracies; regularly listening to calls to understand blockers to overall customer experience; addressing issues affecting claim processing efficiency or accuracy via regular audits.

Resolving escalated customer issues or complaints, prioritising informal resolution; ensuring a high level of customer satisfaction with the claims process; developing strategies to improve customer service within the claims department.

Staying up-to-date with insurance laws, regulations, and industry trends; ensuring that the claims' team adheres to all legal and regulatory requirements; implementing training programs to educate team members on compliance issues.

Working closely with other departments especially in times of seasonal uplift and surge; collaborating with IT teams to implement or improve claim processing systems; participating in cross-functional projects to enhance overall business operations.

Knowledge and Abilities
Leadership Skills

Ability to motivate and inspire a team of claim handlers across remote and hybrid locations.

Inspire your team to deliver results and exceptional customer outcomes.

Strong decision-making, conflict resolution and problem-solving skills.

Technical Ability

Understanding of insurance principles and claim processes.

Familiarity with various types of insurance product.

Experience of working in a Home Emergency claims operation (for DER).

Communication

Clear and concise verbal and written communication.

Ability to convey complex information in an understandable way to a range of audiences.

Customer Focus

Dedication to providing excellent customer service and cost management.

Empathy and understanding when dealing with customers' needs.

Organisation

Ability to manage multiple priorities and deadlines.

Attention to detail in reviewing claims and documentation.

Qualifications & Experience

Previous experience in insurance claims processing, with at least 2 years in a supervisory or management role.

Strong knowledge of insurance products, procedures, and regulations.

Excellent leadership and team-building skills.

Effective communication skills, both verbal and written.

Analytical mindset with the ability to interpret data and make strategic decisions.

Proficiency in using claims processing software and Microsoft Office Suite.

Benefits
Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work SchemeLease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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Extra information

Status

Open

Education Level

Secondary School

Location

Preston

Type of Contract

Full-time jobs

Published at

27-06-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English