Retail Brand Experience & Visual Merchandiser

Job description

Job Title
Retail Brand Experience & Visual Merchandiser

Location
Oxford Street, London

Employment Type
Full-time and Shift-based (including weekends)

About TALES House London
TALES House London is a curated, multi-brand experiential retail space by Bellafricana, located on Oxford Street. The space brings together a rotating selection of African and diaspora brands across fashion, beauty, lifestyle, and creative industries.

More than a traditional retail store, TALES House is designed as a storytelling and discovery space where customers engage with products, people, culture, and experiences in an immersive and memorable way. The space combines retail, community, content, and culture to create a unique in-person and digital brand experience.

The space operates 7 days a week (approx. 10 am–8 pm) with a small, close-knit team.

Job Overview
We are seeking a passionate, customer-focused, and detail-oriented Retail Brand Experience & Visual Merchandiser to join our team. This role combines exceptional customer engagement with strong visual merchandising skills to ensure customers enjoy a memorable shopping experience while the store remains visually appealing, organised, and commercially effective.

The successful candidate will play a key role in delivering outstanding customer service, supporting sales growth, maintaining store presentation standards, and creating visually compelling product displays that inspire customers and drive purchases.

Responsibilities

Deliver exceptional customer service and create a welcoming, memorable shopping experience while supporting sales targets.

Build strong customer relationships and confidently communicate product features, brand stories, and unique selling points.

Maintain attractive visual merchandising displays and ensure the store consistently reflects brand standards.

Refresh product displays, promotional areas, signage, and merchandising layouts to drive customer engagement and sales.

Support stock management, replenishment, inventory accuracy, product tagging, and overall store organisation.

Assist with daily store operations, including opening/closing procedures, events, activations, and promotional campaigns.

Work collaboratively with the Retail Team Lead and wider team while representing TALES House London and Bellafricana professionally at all times.

Qualifications

Previous experience in retail, customer service, visual merchandising, fashion retail, or a related customer-facing role.

Experience creating and maintaining product displays and visual merchandising standards.

Strong communication and interpersonal skills.

Customer-focused with a passion for delivering exceptional experiences.

Good understanding of retail presentation, product placement, and customer behaviour.

Strong organisational skills and attention to detail.

Ability to work effectively in a fast-paced retail environment.

Interest in fashion, lifestyle, beauty, culture, or creative brands.

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Extra information

Status

Open

Education Level

Secondary School

Location

Oxford

Type of Contract

Full-time jobs

Published at

06-07-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English