Operational Support Administrator - E-Commerce

Job description

We are supporting a fast-growing performance sportswear brand in the search for an E-commerce Operations Coordinator. Reporting to the Operations Director, you'll play a key role in supporting day-to-day ecommerce operations, ensuring customers receive an outstanding experience while helping drive growth across Shopify, Amazon, and international distribution channels.

Offering genuine variety and autonomy, this is an excellent opportunity to take ownership of a pivotal operational role and make a visible impact on the business.

• £30,000 - £35,000 per annum, dependent on experience
• Hybrid Working - Wetherby (3 office days per week)
• 20 Days Holiday + Bank Holidays
• Full Time | Permanent - 37.5 hours per week
• 3% Pension Contribution
• Progression & Development Opportunities within a small but rapidly growing ecommerce business

Key responsibilities:

• Process customer orders and support a seamless order-to-delivery experience.
• Coordinate shipping, fulfilment, returns, exchanges, and refunds.
• Deliver excellent customer service across email and ecommerce channels.
• Manage customer enquiries relating to products, orders, deliveries, and returns.
• Support Amazon and marketplace operations while assisting international growth initiatives.
• Maintain accurate records and support day-to-day operational administration.
• Identify opportunities to improve processes, systems, and the customer experience.
• Collaborate with colleagues across operations, customer service, warehousing, and fulfilment.

Skills & Experience

We're looking for someone who:

• Has experience in ecommerce, operations, customer service, administration, or order fulfilment.
• Is highly organised and able to manage multiple priorities.
• Communicates professionally and enjoys delivering excellent customer service.
• Has strong attention to detail and a proactive approach to work.
• Is comfortable using ecommerce platforms, CRM/ERP systems, and Microsoft Office.
• Thrives in a fast-paced environment and enjoys taking ownership.
• Works collaboratively and is happy to support a growing team.
• Candidates must have a permanent Right to Work in the UK. Please note, our client cannot offer visa sponsorship for this position.

Desirable:

• Shopify and/or Amazon Seller Central experience.
• Knowledge of fulfilment, shipping, returns, or inventory processes.
• Experience within a retail, DTC, or ecommerce business.
• Experience working in a small, fast-growing business.
• Interest in sportswear or endurance sports.

This is an excellent opportunity to join a growing international brand and play a key role in its continued success. If you have the required skills and experience, please apply today. Alternatively, for more information about the role, please contact Matt Pallister via our website: wearemarmion.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.

Extra information

Status

Open

Education Level

Secondary School

Location

Wetherby

Type of Contract

Full-time jobs

Published at

04-07-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English