Soft Services Manager

Job description

Role: Soft Services Manager

Salary: £55k plus 5% annual bonus, pension, life cover, 25 days annual leave, free parking on site,

Job Status: Full Time - one weekend in four expected

Location: Wandsworth, South West London

Vacancy Reference: VR/05448|

Role Description

:Our Client is a leading Facilities Management provider who deliver quality end-to-end property services, backed by technology and expertise, to ensure all sites are high-performing places running safely, efficiently and sustainably

.
About the Rol

e:This is a high-impact leadership role responsible for driving a high-performing, engaged and customer-focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvemen

t.
This Shopping Centre is a key destination within a FTSE 100 portfolio, recently refurbished and central to the South West London community. This role offers the opportunity to influence large-scale operational delivery while building strong stakeholder relationships and driving forward-thinking service strategi

es.
Key Responsibilit

ies:
Leadership & People Manage

• ment:Provide visible, hands-on leadership to Security and Cleaning teams, fostering a high-performance, values-led cul
• ture.Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progres
• sion.Build a strong succession pipeline through coaching, mentoring and talent develop
• ment.Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity g
• oals.Champion One Code and Elevate principles, embedding them into everyday behavi

ours.
Operational Leadership & Str

• ategy:Own and deliver best-in-class soft services through clear standards, governance and continuous improv
• ement.Translate strategic objectives into operational delivery plans, aligning teams to wider business
• goals.Drive a proactive, data-led approach to performance using systems such as client reporting
• tools.Ensure consistent, compliant service delivery across all areas of the estate, both internal and ext

ernal.
Stakeholder Enga

• gement:Build strong, credible relationships with clients, contractors and stakeholders across the
• estate.Act as a key representative for soft services, confidently leading audits, inspections and performance r
• eviews.Collaborate with cross-functional teams (QHSE, ESG, H&S, HR) to deliver aligned ou

tcomes.
Performance & Com

• pliance:Take full ownership of KPIs, SLAs and service standards, holding teams accountable for d
• elivery.Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British St
• andards.Proactively manage risk, including H&S, fire safety and operational com

pliance.
Financial & Commercial Accoun

• tability:Manage operational budgets (service charge and non-recoverable), ensuring cost-effective delivery without compromising
• quality.Identify efficiencies and value-add opportunities to enhance service delivery and ass

et value.
Customer Experience & I

• nnovation:Champion a best-in-class guest experience through engaged, service-dri
• ven teams.Drive innovation in service delivery, sustainability and technology
• adoption.Continuously review and improve processes to enhance efficiency and e

xperience.
Ideal

• Candidate: Proven leadership experience in soft services, with Security and Cleaning experience
• desirable.A strong people leader with a track record of building high-performing, eng
• aged teams.Commercially astute with experience managing budgets and driving performanc
• e outcomes.Confident communicator with strong stakeholder managem
• ent skills.Data-driven mindset with experience using operational systems and performan
• ce metrics.Strong organisational skills with the ability to prioritise and lead in a fast-paced e
• nvironment.IOSH qualificatio

n desirable

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

11-07-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English