Product Trainer

Lorien is looking for a Product Trainer

Job description

Product Trainer- Insurance

We are currently recruiting for a Product Trainer with Insurance backgorund to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- adhoc to London and Ipswich

Responsibilities

Develop high-quality, role-specific training materials from product briefs, including facilitator guides, learner workbooks, quick reference materials, e-learning scripts, and knowledge base content
Contribute to and maintain the in-product AI assistant knowledge base, ensuring content is accurate and up to date
Scope and plan content build activity in collaboration with the Training Manager, aligning to delivery timelines
Create comprehensive Train-the-Trainer packs to enable regional trainers to deliver consistently and independently
Deliver engaging training sessions to large cohorts (approx. 50 learners) across in-person, virtual, and hybrid formats
Host regular drop-in sessions to support colleagues during key product launch periods
Deliver product demonstrations ahead of go-live and lead champion certification sessions
Coach and support Business Champions to enable effective peer-to-peer learning and adoption
Facilitate Train-the-Trainer workshops, covering product knowledge, delivery approach, and common challenges
Provide ongoing coaching and support to regional trainers, ensuring quality and consistency during rollout
Keep regional trainers updated on product changes to ensure training materials remain current
Provide post-go-live support and reinforcement, working alongside digital/AI support tools
Capture and escalate feedback to continuously improve training content and delivery
Track engagement metrics such as attendance, completion, and early adoption indicators

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