Danish Speaking Customer Service Agent

Job description

About the role:

As a Customer Experience Agent - Danish Speaking, you’ll be the voice of Vintage Cash Cow across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.

You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Vintage Cash Cow reputation across Euro

pe
Getting Start

ed.Learn our tone of voice, systems, and customer service proces

sesShadow experienced colleagues to understand customer journeys and best pract

iceGain confidence handling a variety of customer queries across multiple chan

nel
Establishing Your Im

pactIndependently manage customer conversations with professionalism, speed, and emp

athyResolve queries and complaints fairly and consistently, meeting quality stand

ardsSupport customers during the buying process, explaining next steps and overcoming object

ionsBuild trust through accurate, timely, and clear communica

tion
Driving Excel

lenceTake ownership of complex cases and collaborate with colleagues to resolve them smo

othlyConsistently exceed KPIs for quality, efficiency, and customer satisfa

ctionShare feedback and ideas to improve processes, training, and wor

Extra information

Status

Open

Education Level

Secondary School

Location

Leeds

Type of Contract

Full-time jobs

Published at

07-07-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English