General Manager

Eden Scott has been retained by Hire and Supplies Limited to appoint a new General Manager. The role reports to the Managing Director, David Chandler, and will have overall responsibility for the business in time for his retirement. It is an on-site position based in Dumfries.

Key Responsibilities

• Strategic leadership of the team, ensuring all managers and employees are supported and working together towards the same goals and directional strategy.
• Promote and foster a safe working environment, where safety comes first.
• Ensure department heads and their teams are supported, staffed correctly and working effectively.
• Maintain and drive a professional relationship with customers, ensuring the highest level of service at all times.
• Document and action complaints accordingly.
• Encourage effective communication across the company.
• Full P&L responsibilities to ensure ongoing profitability and growth.
• Provide clear and accurate reporting to the board.

Experience Required

• Evidence of working at a strategic level within a high-quality customer service and health and safety focused industry.
• Previous experience within the hire industry advantageous.
• Experience managing high performing teams.
• Entrepreneurial spirit, willing to be hands‑on when needed.
• Excellent communication skills at all levels and with all stakeholders, including customers.
• Previous P&L responsibility.
• Commercial astute with evidence of budget setting, KPI management and performance management.
• Computer literate.