ER Policy and Reward Partner

ER Policy & Reward Partner

CrossCountry are looking for an ER Policy & Reward Partner to provide professional, timely and consistent employee relations, policy and reward support across the organisation, ensuring legally compliant and well-governed outcomes. The role manages a caseload of ER matters, supports the maintenance of the people policy framework, and coordinates defined reward activity such as benchmarking, terms and conditions queries and job evaluation administration.

Closing date for applications: Friday 3rd July 2026

Principal Accountabilities

• Provide clear, practical advice to HR colleagues on policy, ER approach and relevant employment law considerations; escalating high‑risk matters as appropriate.
• Manage a varied caseload of complex cases.
• Support HR Partners to ensure case documentation, meeting packs and outcome communications in line with policy and legal requirements.
• Coordinate and support reward activity including benchmarking requests, terms and conditions queries, and maintaining governance records for approvals.
• Support job evaluation activity by coordinating documentation, ensuring role profile consistency and maintaining accurate records.
• Maintain accurate ER records, case notes and dashboards to support reporting, compliance and audit requirements.
• Identify trends and recurring issues and propose preventative actions to reduce escalation, improve consistency and support absence reduction.
• Support organisational change processes (including restructures and consultation) through policy, process and documentation support.
• Work collaboratively with HR Partners, Senior HRBPs, IR colleagues and Trade Union representatives to support early resolution of issues.
• Ensure all advice and documentation comply with GDPR, data protection requirements and internal governance standards.

Experience, Knowledge, Qualifications & Training (Essential)

• Experience managing ER casework within a unionised, corporate or operational environment.
• Strong working knowledge of UK employment law and HR best practice.
• Experience drafting and quality checking HR documentation and maintaining accurate case records.
• Understanding of reward principles, terms and conditions and benchmarking activity.
• Strong stakeholder management and communication skills with the ability to coach and influence.
• CIPD Level 3 or Level 5 (or equivalent experience).

Experience, Knowledge, Qualifications & Training (Desirable)

• Experience supporting job evaluation and/or pay review activity.
• Experience in rail, transport, logistics or other regulated sectors.

Diversity & Inclusion

At CrossCountry, we believe our people should reflect the diverse communities we serve. Inclusion isn’t just part of our strategy — it’s central to our success. We’re committed to creating a workplace where everyone feels valued, respected, and supported to be their best.