Helpline Practicioner

Join Our Helpline Team - Help Protect Children Across the UK

Are you an experienced safeguarding professional looking to make a real difference? Do you thrive in a fast-paced environment where your decisions truly matter?

The Role

As a Helpline Practitioner you will:

• Engage with a diverse range of service users, recognising individual needs, rights and circumstances.
• Provide expert safeguarding advice to carers, professionals and members of the public.
• Assess contacts and work alongside duty managers to determine appropriate action.
• Ensure referrals are processed and passed to relevant agencies within required timeframes.
• Accurately record detailed case information in line with Helpline procedures and safeguarding standards.
• Contribute to service evaluation and continuous improvement.
• Work in partnership with external agencies to support effective child protection.
• Promote equal opportunities, diversity and children's rights in all aspects of your work.
• Support colleagues and volunteers in delivering high-quality services.

Salary & Benefits

• Starting salary: £35,000

About You

We're looking for someone who combines professional expertise with empathy and sound judgement.

You will have:

• A relevant safeguarding qualification (social care, health, education, law enforcement, youth justice, youth work or counselling).
• Post-qualification experience with responsibility for safeguarding children or families.
• Up-to-date knowledge of childcare legislation, research and best practice.
• Proven ability to provide advice and support via telephone and in writing.
• Strong analytical skills - able to gather, assess and succinctly record key information.
• A genuine commitment to safeguarding and promoting the welfare of children and young people.

Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.