Territory Partner

Responsibilities

• Act as a primary point of contact for clients, managing enquiries, bookings, and day-to-day support.
• Build strong client relationships and deliver outstanding service.
• Understand client requirements and ensure workforce solutions meet demand.
• Capture feedback, identify opportunities for improvement, and support client retention.
• Escalate supply challenges and growth opportunities to the Territory Manager.
• Support healthcare professionals throughout their journey, from onboarding to ongoing engagement.
• Assist with system access, app usage, compliance, and training requirements.
• Maintain regular communication to increase workforce availability and engagement.
• Proactively support utilisation, helping maximise shift uptake and workforce activity.
• Coordinate shift bookings to meet client requirements efficiently and effectively.
• Match workforce availability to client demand, ensuring high fill rates and service continuity.
• Resolve scheduling issues and last‑minute changes quickly and professionally.
• Maintain accurate booking and scheduling records in line with company processes.
• Use systems and data to monitor activity, prioritise workload, and support decision‑making.
• Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction.
• Identify trends, risks, and opportunities within the territory.
• Work collaboratively with recruitment, bookings, and operations teams to deliver excellent outcomes.

Qualifications

• Experience in a coordination, operations, customer service, or workforce planning role (healthcare or staffing experience is advantageous).
• Excellent communication and relationship‑building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence using CRM systems, workforce platforms, and digital tools.
• A proactive, solutions‑focused approach to problem‑solving.
• High attention to detail and accuracy.
• Resilience, adaptability, and the ability to perform under pressure.