Partner Experience Team Lead – Dutch Speaking

Responsibilities

• Responsible for the daily oversight of a team of New Partner Experience Agents
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Report on performance and putting action plans in place to drive improved performance
• Ensure your team hit agreed goals, establishing a performance management framework for your team
• Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Requirements

• Fluent in English and in Dutch/Flemish is required for this role
• 2+ years management experience
• Experience in account management or customer service desirable
• Ability to work to targets and a get up and go attitude

Soft Skills

• coaching
• team management
• performance management
• reporting
• action planning
• goal setting
• interpersonal skills
• organizational skills
• communication skills
• customer service