Housing & Wellbeing Assistant

Job description

Housing & Wellbeing Assistant

Location: Bluebell Court - St Helens

You will be working as part of a dedicated team to managehigh qualityaccommodation and serviceswhilstprovidingassistance tocustomers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You willmaintainthe safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.

Whatyoullbe doing

• You willprovide assistanceor guidance to customers; supporting them to fulfil the terms of their occupancyagreement;

• You will encourage feedback from customers,recording andresponding to any complaints and compliments;

• You willensure any safeguarding concerns are promptly dealtwithandappropriate actionis taken in line with Great Places procedures;

You will actively ensure the security of the building, conduct health and safety inspections,and report communal repairs through appropriatechannels. Youwillfollow financial procedures and take responsibility for all monies held and received;

You willbe responsible forcommunal cleaning and void cleaning, along with the wider team.

Whatyoullneed

• Qualified to minimum level 2 in English and Maths

• Evidence of IT skills

• Experience of providing a customer facing, front line service in abusy environmentswhilstmaintaininga courteous and helpful manner.

• The ability to develop, and project, a positive image of Great Places through interpersonal,writtenand verbal communication skills.

• Ability to complete tasks inan accurateandtimelymanner when working under pressure andmaintainingattention to detail.

• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.

• Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

• PensionDC Scheme (up to 10% contribution from both colleague and Great Places)
• WPAHealthcare auto enrolled at no contribution level with £1250 of savings available-optionto increase & add on family members
• The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition You Count Rewards are individual rewards for going above & beyond
• Help with transport We offer season ticket loans, an affordable way topurchaseseason tickets for public transport at discountedrates .
• Wage StreamYou can access savings opportunities andearly accessto wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successfulapplicant(s)will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

Closing date: 21st July 2026

Shortlist date: 22nd July 2026

Interview date: TBC

Extra information

Status

Open

Education Level

Secondary School

Location

Sutton Leach

Type of Contract

Full-time jobs

Published at

14-07-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English