Service Design Architect

Job description

Managed Services Pre-Sales Service Architect

Location: Remote

Salary: £65k + Car + £10k comms

Role Description

We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value

• Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services
• Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership
• Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities
• Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency
• Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum
• Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery
• Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative
• Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction

About you

• Industry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security
• Solution Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m
• Certifications &; Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential
• Commercial Acumen: Your experience includes strong commercial and bid skills, including governance and costing models
• Exceptional Communication Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO level
• Leadership & Collaboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales functions

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

20-08-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English