People Partner - Consumer Relationships

Overview

Job title: People Partner. Salary: £78,098 - £91,880. Location: Bristol or Leeds. Hours: Full time. Working pattern: Hybrid, with at least two days per week or 40% of time spent at an office site.

About this Opportunity

We have an exciting opportunity to join the Consumer Relationships (CR) People Partnering team, reporting to the People Transformation & Change Director. The role will partner senior business leaders within Consumer Channels. The CR business owns a deposits book of over £300bn and supports c. 25m retail customers, driving the future of consumer banking and personalised experiences while enhancing the Group’s digital and face-to-face experiences. Consumer Channels connects strategy with customers across digital, telephony and face-to-face service. The function is fast-paced and high-impact, with around 12,000 colleagues.

A day in the life: partnering the Consumer Channels leadership team on people implications of changes in customer demand or channel strategy; shaping plans to build future-ready capability across digital, telephony and face-to-face service. Use insight and data to help leaders make decisions on organisation design, workforce planning, culture and inclusion, talent and reward, balancing pace, performance and colleague experience. You will listen, challenge and coach, building trusted relationships with senior leaders and collaborating with P&P colleagues to land practical, high-impact outcomes for customers and colleagues. You will also work with business leaders and the wider Group to craft and deliver the People agenda.

What we need from you

• Excellent relationship management, influencing and coaching; integrity and authenticity.
• Excellent communication skills with ability to see the bigger picture, storytell and join the dots.
• Innovative and good at problem solving.
• Collaborative team member.
• Ability to prioritise and focus on what matters.
• Ability to interrogate and analyse multiple data sources to inform planning and decisions.
• Organisational and industry awareness with a passion for bringing the outside in.
• Expertise in core HR disciplines with a track record of leading within senior teams.

Key responsibilities

• Partner and challenge the Consumer Channels Executive team as their People Partner, translating business priorities into an actionable people plan and measurable outcomes, in collaboration with P&P Centres of Excellence.
• Support delivery of the Consumer Channels people strategy, aligned to the Consumer Relationships People Plan and Group People Plan—embedding Group purpose and values in how work gets done.
• Shape workforce and capability planning using insight to inform demand/capacity, organisation design, role evolution and skills building across digital, telephony and face-to-face service.
• Land and embed change at pace, partnering with P&P colleagues to implement people initiatives, products and policy changes in a customer-facing, operational environment.
• Evolve the operating model and ways of working to increase speed, reduce friction and improve colleague experience and productivity.
• Drive leadership effectiveness and performance through coaching, talent planning and team interventions to build high-performing, inclusive leadership teams.
• Collaborate across the Consumer Relationships People Partnering team to share best practice, improve ways of working, and deliver joined-up outcomes across the CR agenda—embracing agile ways of working and building confidence in AI learning and tools.

About working for us

We are committed to inclusion and celebrate diversity. We offer Workplace Adjustments for colleagues with disabilities, including flexibility with regards to attendance, location, and working pattern. We are Disability Confident Leaders and provide adjustments throughout the recruitment process. We support a hybrid working model and some travel.

Benefits

• Discounted shopping, 30 days’ holiday plus bank holidays
• A generous pension contribution (up to 15%)
• Annual performance-related bonus
• Share schemes including free shares
• Wellbeing initiatives and parental leave policies

For more information about flexible working options, or to apply, please contact us as appropriate. This role is with Lloyds Banking Group. We keep data safe and will explain what we need and why during the recruitment process.