General Manager

Overview

We are recruiting on behalf of our client, a reputable multi‑franchise approved commercial vehicle dealership in Gloucester, for the position of General Manager.

This role offers an exceptional opportunity for an experienced leader to oversee the operations of a thriving site within a distinguished dealer group with over 50 years of industry presence.

Benefits

• Starting salary up to £60,000 per annum, depending on experience
• Uncapped performance‑related bonuses, with on‑target earnings exceeding £70,000 annually
• Company vehicle allowance, 23 days annual leave plus bank holidays
• Access to hundreds of practical, recreational, and salary‑sacrifice discounts
• Staff wellness programme
• Regular recognition rewards
• Full training, including IRTEC Inspection Accreditation and manufacturer‑specific technical development
• Excellent career progression within a multi‑award‑winning dealer group operating for over five decades

Responsibilities

• Take overall responsibility for the site, ensuring operational excellence across departments including service, parts, and sales
• Lead and motivate the team to achieve high levels of customer satisfaction and business targets
• Monitor compliance with statutory regulations, manufacturer standards, and health & safety policies
• Control departmental and site costs to optimise profitability
• Oversee workshop scheduling, resource management, and workflow to meet customer needs
• Collaborate with marketing, IT, and other internal departments to uphold company values and policies
• Drive the achievement of KPIs through strong leadership and hands‑on management
• Develop and support apprentices and staff, conducting regular performance reviews and personal development planning
• Build and maintain strong customer relationships and undertake performance analysis for continuous improvement
• Promote health & safety initiatives, including risk assessments and training activities
• Foster a positive team environment, encouraging professional growth and high standards of service

Qualifications

• Proven experience as a Service Manager, Aftersales Manager, or in a similar leadership role within a medium to large franchise‑approved automotive dealership
• Previous management experience at a general management level is advantageous
• Effective leadership and team development skills
• Strong operational and financial management acumen
• IT literacy with proficiency in relevant systems
• Valid UK driving licence with minimal points
• Reside within a reasonable commuting distance of Gloucester
• Experience working within a commercial vehicle dealership or fleet maintenance environment is beneficial but non‑essential

This is a compelling opportunity for a driven, skilled Commercial Vehicle General Manager seeking to lead a successful operation with excellent rewards.