Cardiology Support Secretary

Overview

Cardiology Support Secretary role at University Hospitals Coventry and Warwickshire NHS Trust. The closing date is 21 July 2026.

To provide a specialised, comprehensive and confidential patient-centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

Please be advised sponsorship is not eligible for this post.

Main duties

• To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, dealing with and resolving routine enquiries and take appropriate action as necessary liaising with others as appropriate.
• Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.
• Be responsible for dealing with all calls received in a professional manner, ensuring telephone standards are met.
• Ensure all clients are provided with the relevant information, documentation and advised as to the appropriate contact for further assistance.
• Be responsible for ensuring all communications associated with the appointment process e.g. With Clinicians, patients, GP's and relatives etc. Are undertaken in a timely and appropriate manner.

About us

An opportunity has arisen to join the Cardiology Department as Support Secretary.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Assist with training new team members in operational Departmental and Trust Procedures.
• Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately archived.
• Prioritising daily tasks to achieve set timescales.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• Basic numeracy and literacy qualifications
• NVQ 2 in business administration or equivalent or willing to work towards
• ECDL qualification or equivalent

Experience

• NHS or Public Sector experience
• Experience of working in a busy administration environment

Knowledge

• Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
• Training and experience of using hospital systems such as CRRS, Soliton, IPM and Winscribe

Skills

• Able to communicate clearly, both written and verbally
• Maintains a high level of accuracy
• Able to prioritise and organise own workload
• Able to track information

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's values.
• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire