General Manager

GENERAL MANAGER

Roxy Ball Room, part of the Professionals At Play umbrella, is seeking a dynamic leader for its Leicester location.

Responsibilities

• Ensure the best gaming experience for guests on every visit.
• Develop and deliver quarterly business plans.
• Lead by example through training, coaching and developing a winning team.
• Manage a P&L to meet financial targets and expectations.
• Manage safety, security and licensing aspects of the business.
• Oversee the guest experience platform to improve service and standards.
• Maintain a fun and engaging culture using brand standards and company ethos.
• Conduct monthly reviews with team members to encourage growth and development.
• Ensure service standards and duty management are upheld throughout operating hours.
• Be an industry expert in all areas of duty management.

Qualifications

• Passionate attitude and love for professionalism and playfulness.
• High energy and positive team spirit.
• Ability to motivate and lead a team.
• Strong work ethic and willingness to share knowledge.
• Confidence in creating a positive team culture and reinforcement.
• Capability to work autonomously and utilize available resources.

Benefits

• Very competitive salary.
• Achievable bonus scheme.
• Tips and service charge shared equally among the team.
• 50% off food and drink & free gaming.
• Regular team incentives, including paid trips abroad.
• Two staff socials per year.
• Employee Assistance Program with free counseling services.
• Further development opportunities within the company.
• Development courses: leadership, mental health awareness, first aid and personal licenses.
• Access to Rewards Gateway discounts at hundreds of retailers.
• Holiday allowance increasing with length of service.
• Cycle to Work scheme.
• SmartTech: buy tech from Currys and spread the cost interest-free.
• Full access to tips & service charge via TiPJAR.

Job Specifics

• 45‑hour working week across 5 shifts.
• Availability to work weekends and public holidays.
• Reliable commute to work.
• Managing a large team of up to 50 staff members.
• Reporting KPIs weekly, monthly, and quarterly to the Area Operations Manager.
• Liaising with all departments of the Professionals At Play business, including marketing, sales, finance, operations and maintenance.