General Manager - Bristol. Closes 8 Aug

General Manager – Village Hotel Club

Our General Managers are the best in the business. As a commercially minded but customer‑focused individual, you are responsible for keeping Village ahead of the pack, delivering the group strategy to achieve commercial returns while maintaining outstanding guest service.

Our business is built around its people, and as such you will be an inspirational leader, investing time in developing and nurturing your team so they can deliver exceptional hospitality to all guests. This unique role oversees the entire operation, including the Leisure Club, Pub & Grill and Hotel.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels – experience our hospitality from £35+ and enjoy breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• Up to 50% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development, including Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for cross‑department learning.
• Discounts and cashback offers on many high‑street brands and supermarkets.
• A range of well‑being and healthcare benefits and monthly well‑being programmes to support mental health.
• Mental health first‑aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme with support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Birthday off guarantee.
• Discounted Health Cash plan and sick pay insurance.
• Host of BIG People Days to celebrate, reward and recognise our employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.
• All benefits are subject to terms and conditions based on your contract.

Responsibilities

• Deliver the group strategy to achieve commercial returns.
• Drive and adhere to consistent brand standards and profit performance.
• Drive quality and value that ensures amazing hospitality.
• Create an engaged team through development opportunities, reward & recognition and a culture of teamwork.
• Achieve excellent guest satisfaction scores, external audit and internal audit scores.
• Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used timely and appropriately.
• Build close working relationships with marketing and build brand awareness using tools such as Inbox and social media sites.
• Participate in the recruitment and promotion of all employees.
• Use KPIs to benchmark hotel departments and focus on the bottom performers to drive improvement and highlight under‑performing managers.

Qualifications

• Experience in a similar environment, with the knowledge and confidence to deliver.
• Strong understanding of delivering amazing hospitality and a passion for exceeding guest expectations.
• Highly attentive to detail and capable of maintaining consistent standards.
• Warm, personable nature and a can‑do attitude.
• Ability to meet a level of service through constant monitoring of established brand standards.

All offers are subject to a successful DBS check.