Customer Services Advisor

Job description

Job Description

Pay: From £12.71Job Description:Customer Service AdvisorLocation: North Baddesley, near SouthamptonPay: £12.71 per hourHours: Flexible shift pattern - 5 x 8-hour shifts per week, Monday to SundayV3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team.This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries.You will be communicating with customers across multiple channels including phone, WhatsApp, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias).Key ResponsibilitiesRespond to customer enquiries across multiple channels via the Gorgias ticketing systemProvide clear, helpful, and high-quality responses to ensure customer issues are resolved efficientlyFollow standard processes for returns, exchanges, and general customer supportWork a variety of shifts, including evenings and weekendsAdapt quickly to new processes and changes within the businessWork collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot ratingIdeal CandidateWe are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven, and take pride in delivering excellent customer service.You will ideally have experience in:Delivering high-quality customer service across multiple channelsWorking towards KPIs and CSAT targetsUsing customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus)What We Offer£12.71 per hour, increasing in AprilFlexible shift patterns - 5 x 8-hour shifts per weekWeekends: 9am - 5pmEvening shifts up to 10pm (worked from home)Free on-site parking in North BaddesleyFully stocked office kitchen with tea, coffee, biscuits, and fruitWhat You'll Love About Working HereCasual dress codeOpportunity to borrow products from the full tent rangeFriends and family discountRelaxed and friendly company cultureChance to be part of a fast-growing business with global expansion plansRegular team socials and product testing opportunities from February onwardsIf this sounds like the right role for you, apply today!Job Types: Full-time, TemporaryWork Location: In personTPBN1_UKTJ

Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

17-07-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English