General Manager

Overview

Beautiful coffee, delicious pasta, and unbeatable team spirit!

Coco di Mama is looking for a General Manager to join our wonderful team.

Our amazing General Managers have excellent leadership, communication and organisational skills. They possess an ability to work diligently and flexibly, are driven by a positive approach and always put the customer first.

Please note that this role isn't tied to a specific site, and you could be requested to work in any of our central London stores.

What’s in it for you?

• Free staff meals
• Paid breaks
• Wage Stream: Access your wages before pay day
• Amazing career opportunities and in-house development.
• 50% off Restaurants: Ask Italian, Coco di Mama and Zizzi
• WeCare: Access to 24/7 GP appointments, counselling, and much more!
• Shoes 4 Crews: free shoes delivered within 2 weeks
• WrkIt: discounts on shopping, cinema's and more!
• A bunch of great people to enjoy your day with!

The person we're looking to join our family will be:

• A Leader - comfortable taking responsibility and confidently leads their team
• Individual - be the example that everyone in the shop looks at to.
• Approachable - treat your colleagues with kindness and respect, ensuring good communication is a top priority!
• Passionate for results - always aims to be the best they can be, demonstrating this through pride in their work
• Highly organised - able to organise themselves consistently
• Confident - Once trained has the confidence to take the initiative throughout their shift
• Have at least 1 year of experience within a General Manager role within a food or retail environment

As a General Manager, your main duties will include:

• Providing regular advice and coaching to the shop team ensuring relevant and appropriate development is provided at all times
• Communicating clearly and regularly through a variety of means to ensure the shop team is fully briefed.
• Delivering stated People KPIs such as staff turnover, tenure and internal promotions
• Engaging with their team and is aware of and develops team happiness and shop atmosphere through a variety of activities.
• Taking ownership of all aspects of the employee life cycle and generates solutions and improvements.
• Delivering on brand standards across all areas of the business, including but not limited to health and food safety, cash control, and people.
• Understanding all financial performance metrics and able to generate and implement proactive solutions.
• Completing and training others to standard in all aspects of the shop operational systems such as ordering, stock takes, cash control and payroll.
• Always having the customer and their team as a number 1 priority.

At Coco, we believe that a diverse and inclusive team is essential to building great relationships and connections and, ultimately, a better business.

If you're passionate, want to make a positive impact and share our values, we would love to hear from you!