General Manager

Grade: RCS H
Contract Type: Permanent – Full Time
Location: Worksop – S80 3FY

At DHL Supply Chain, we don't just move products – we power some of the UK's most recognizable brands to deliver for their customers every single day. We're now looking for a General Manager to take full ownership of a large, complex and high-performing warehouse operation, leading from the front in a fast-paced, multi-customer environment where no two days are the same.

This is a role for a proven leader who thrives on scale, challenge and impact. You'll be trusted to run the site as your own – shaping the culture, strengthening customer relationships, and driving operational excellence across a 350,000 sq ft facility. With a strong, established team already in place and ambitious plans ahead, this is a rare opportunity to step into a pivotal leadership role within one of the world's leading logistics providers.

A TYPICAL DAY MAY INVOLVE

• Leading the end‑to‑day warehouse operation across inbound, storage, picking, packing, and dispatch within a large‑scale, multi‑user facility
• Building and maintaining strong relationships with key customers ensuring consistently high CXM scores and service delivery
• Driving operational performance across a 350,000 sq ft site, balancing productivity, cost, and service across multiple customer contracts
• Engaging, coaching and leading a well‑established team of 450+ colleagues, creating a high‑performance and safety‑first culture
• Navigating the complexities of an Upper Tier COMAH environment, ensuring compliance, risk management and safe operational practices
• Leading commercial activities such as pay negotiations and aligning operational delivery with contractual expectations
• Managing change and peak planning (including site integrations and seasonal spikes), ensuring stability through periods of disruption

THIS ROLE WOULD SUIT PEOPLE WHO

• Have proven experience leading large‑scale warehouse operations, ideally within complex, multi‑user environments
• Are confident making autonomous decisions and taking full ownership of site performance and customer outcomes
• Thrive in balancing competing customer expectations while optimizing space, productivity and operational efficiency
• Brought resilience and adaptability, with the ability to lead through change, ambiguity and periods of disruption
• Are strong relationship builders, able to influence senior stakeholders and maintain high levels of customer satisfaction
• Have a track record of driving engagement, culture and performance across large, diverse teams
• Ideally have knowledge of COMAH or regulated environments, or the technical capability to quickly adapt to them

WHY JOIN US?

• Access to the company car or car allowance scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more