Transcreation Account Director - Pharma

Company Description

translate plus, an award-winning Top 10 international Language Services Provider, including Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company. Translate plus sits within Publicis Production, a cross-media production platform. We provide production services for video, digital media, and print to leading global brands. Translate plus is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity. Translate plus promotes employee well-being policies across offices and offers flexible work arrangements in line with Publicis Groupe guidelines.

Overview

As the Transcreation Account Director - Pharma for the Medical Division at translate plus, you will come from an advertising account director background with transcreation experience. You will play a crucial role in managing and overseeing the operations of our medical translation services. This position requires extensive experience in managing pharma clients, excellent communication skills, creative experience, and a strong background in translation.

Responsibilities

1. Client Management:
   • Manage and build relationships with pharmaceutical clients, ensuring their needs are met and expectations are exceeded.
   • Collaborate with clients to understand specific requirements and provide tailored solutions.
   • Act as the main point of contact for client inquiries, concerns, and escalations.
2. Operations Management:
   • Oversee the day-to-day operations of the Medical Division, ensuring smooth workflow and efficient delivery of services.
   • Develop and implement operational strategies to optimize productivity and quality and best practice.
   • Monitor project timelines, budgets, and resources to ensure successful project completion.
   • Identify areas for improvement and implement process enhancements to drive operational efficiency.
3. Team Leadership:
   • Lead and mentor a team of translators, project managers, and other operational staff.
   • Foster a collaborative and positive work environment, promoting teamwork and professional growth.
   • Provide guidance and support to team members, ensuring adherence to quality standards and client requirements.
4. Strategy:
   • Troubleshoot and develop innovative solutions and strategies for the Medical Division.
   • Collaborate with the creative team to enhance the visual and interactive aspects of medical translation projects.

Qualifications

Required qualifications and experience include:

• Bachelor's degree in a relevant field (e.g., Translation, Life Sciences, Business Administration).
• Proven experience in managing pharma clients within the language services industry, with a focus on approval processes across pharma divisions.
• Excellent written and verbal communication skills, with the ability to effectively interact with clients and internal stakeholders.
• Strong background in translation, with a deep understanding of medical terminology and industry-specific requirements.
• Demonstrated leadership skills, with the ability to motivate and inspire a team.
• Creative thinking and problem-solving abilities to drive innovation and continuous improvement.