Head of Sales & Success

Overview

Startup LegalTech disruptor using AI to transform how consumers access legal help – launch and grow LawConnect in the UK. Strong financial backing, startup energy with the perks of a large company, and an autonomous, high-performance culture. Flexible, hybrid role based in Battersea Power Station.

About LawConnect

When people face a legal problem, most don’t know where to start. LawConnect exists to change that by helping people understand their situation, build confidence, and find the right legal help when it matters most. We’re redefining how consumers get legal help by combining AI with our leading lawyer marketplace. LawConnect is part of ATI Global, providing backing, resources, and the ambition of a global technology business while maintaining the pace, ownership, and energy of a startup. This environment values innovation, experimentation, and fast movement. A small team with momentum and global reach, where you’ll work with people who care about making legal help accessible to everyone.

What you’ll do

After building strong momentum in Australia, we’re launching the next phase of LawConnect in the United Kingdom, with an initial focus on London and surrounding regions. This is an opportunity to establish the brand, build a high-quality network of law firms, and shape how the platform grows in a major legal market. As the Head of Sales & Success you’ll report to the Chief Customer Officer based in Sydney and be the local commercial and customer leader for the market. You’re responsible for acquiring law firms, helping them succeed on the platform, building the frontline team, and laying the foundations for sustainable growth. This is a hands-on market-building role: you won’t inherit a finished team, a mature playbook, or an established local brand – you’ll build all three. To make this happen you will:

• Build, coach and manage a high-performing frontline team across sales, onboarding and customer success.
• Create and execute the UK law firm acquisition plan – with clear targets for pipeline, conversion, activation and paying firm growth.
• Personally lead important early sales conversations and strategic firm relationships.
• Build a repeatable sales process that converts suitable firms into active, paying customers.
• Develop clear customer journeys from initial interest through to activation, retention and account growth.
• Build practical playbooks, reporting, dashboards and operating rhythms for the UK team.
• Provide market feedback and commercial insight to help shape pricing, product priorities and the UK growth strategy.

What you’ll bring

• Experience leading Sales, Customer Success, Account Management or a combined revenue function.
• A strong track record of winning B2B customers and growing commercial relationships over time.
• Experience recruiting, managing and coaching frontline teams.
• Experience building a new market, team, territory or go-to-market function.
• Strong commercial judgement, forecasting skills and comfort working with targets and data.
• Experience building sales processes, customer journeys, playbooks and reporting.
• You are the type of person with unparalleled communication and stakeholder management skills, able to operate credibly with law firm leaders and senior decision-makers.
• You’re a commercially minded market builder who knows how to win customers, lead a team, and help them achieve real value.
• You’re equally comfortable building a forecast and picking up the phone to close a deal.
• You see sales and customer success as two halves of the same commercial journey and thrive on ambiguity and pace, turning early learning into structure and repeatable performance.

Why join LawConnect?

LawConnect is an inclusive, people-first company committed to breaking down institutional barriers that limit people from reaching their potential. If you meet some, but not all the requirements, we encourage you to submit your application.

Benefits and culture

• Your work matters. We solve real-world problems that support local, everyday law firms so they can do their best work for the people in their communities.
• We offer genuine autonomy and trust to work on big and complex projects and make a real difference.
• Collaborative, authentic colleagues who love what they do; startup energy with fast decisions and real trajectory, backed by one of the largest legal software companies in the world.
• Flexible and hybrid working; we engage, share, and collaborate on ideas and workflows.
• Career and learning opportunities – we move fast and need smart people to get us where we’re going. We are a scaling business and looking for people who want to grow with us.
• Have fun with us: celebrations, socials, sports teams, sailing and yacht events.
• Well-being support, including an £80 monthly gym contribution and private health insurance.