General Manager - Pizzeria

Overview

Ciao,

If you love the buzz of a busy restaurant, and you know your team comes before your ego, you’ll thrive in a hands-on, people-first environment. At Fatto a Mano, everyone works together to deliver an exceptional experience for our customers.

We recognize this may not be the job for everyone. If you’re looking for a desk job or a role that doesn’t involve being on the floor during service, this may not be for you.

We’ve grown from one small Brighton pizzeria into an independent business across London and Brighton, driven by a people-first approach from Kitchen Porters to Head Pizzaiolo.

The Role

We make proper Neapolitan pizza, but we’re really in the people business. We’re looking for someone to lead one of our London restaurants—not to simply manage it. You’ll build a team people love being part of and create a restaurant where customers feel the atmosphere the moment they walk through the door.

Someone who genuinely cares and leads from the floor, not from the office.

Key Responsibilities

• Recruit, develop and retain a high-performing management and waiting team
• Deliver exceptional standards of food quality, service and cleanliness
• Manage labour, costs, sales and profitability in line with business targets
• Build a positive, respectful culture where people can thrive
• Deliver an outstanding customer experience by leading every service from the floor
• Ensure compliance with health & safety, food safety and company procedures
• Work closely with the wider management and support teams to continually improve the business
• Lead the day-to-day operation of your pizzeria while maintaining a clear 365-day operational plan

Qualifications (About You)

• Proven experience as a General Manager within a high-quality hospitality environment
• Leads from the floor, not from the office
• Makes difficult days feel easier for the team
• Is comfortable doing every job in the building, whether that’s running food, greeting customers, washing dishes or cleaning toilets when the team needs support
• Cares deeply about standards without becoming obsessed with rules
• Understands that exceptional hospitality is built on hundreds of small moments
• Passionate about coaching, developing and inspiring others
• Is commercially confident and understands budgets, labour, margins and KPIs
• Is organized, calm under pressure and able to make good decisions during busy services
• Takes ownership, is accountable and leads with integrity

Why Join Fatto a Mano?

• Join a growing independent business with strong values and long-term ambition
• Be trusted to run your pizzeria with genuine autonomy and support
• Work alongside a passionate, people-first leadership team
• Real opportunities for progression as we continue to expand
• Competitive salary and benefits, discussed at interview
• A pizzeria you’ll genuinely be proud of
• Many of our leaders have grown with us, and we continue to create opportunities for the next generation of General Managers